Fully Managed IT Services

As a full-service outsourced IT department, our dedicated help desk provides instant IT support and on-site IT Services. We manage everything from server maintenance to new user set-ups, we monitor your environment around the clock, keeping your systems up and running when you need them.

Employee productivity and efficiency can easily stutter due to faulty IT management, decreasing profit margins and customer interest. With our Managed IT Services, you can stay connected, profitable, and productive with an optimized IT infrastructure.

The technology landscape is drastically changing and keep up-to-date with the latest developments can be time consuming.

InfoTech acts as the virtual IT department with our Fully Managed IT Services . We can tailor our range of fully managed IT support options to best suit your business needs. We can take care of your day-to-day IT needs from managing it right the way through to troubleshooting and fixing issues.

InfoTech’s Fully Managed Services provide unlimited and all-inclusive support, maintenance and management of your IT infrastructure, for one fixed monthly price. Using a proactive monitoring toolset, we incorporate the essential maintenance tasks that are often missed by in-house teams and other Service Providers, such as regular server patching, antivirus updates, and the review, verification and testing of backup jobs.

Our Managed Services We manage everything from server maintenance to new user set-ups, we monitor your environment around the clock, keeping your systems up and running when you need them.

Unlimited Remote Support

We’re there whenever you need us – onsite or remotely  with skilled, friendly service that gets the job done. And whenever you reach out, we guarantee a 1hour response time

24/7/365 Network Management

We take care of your servers, desktops, laptops, network, internet, printers, and more – addressing small problems before they become big issues. And if your network or internet goes down, we address it immediately

Network & Endpoint Security

We make sure that your network is secure from hackers and breaches – and that your computers and users aren’t susceptible to viruses, malware, and other cyber threats

Assigned Account Engineer

Every system has its quirks. That’s why we assign each client account with a dedicated engineer (and a backup!), so your support comes from someone with intimate knowledge of your systems

UK Service Desk

Got an issue? Let us know, easily and instantly, through our online ticketing system or urgent helpdesk phone. You can treat us just like an internal IT department

Vendor Management

We’ll take vendor management off your hands, working directly with your tech providers to handle issues with their services. That includes internet, telecom, and even your printer/copier leasing company

Backup Service

We offer Modern backup services to all of our clients. We’ll keep your data safe from loss, theft, and hackers, and the zombie apocalypse.

Simplified Billing

Fixed monthly fee based on the number of user or devices. 

Benefits

  • Maximize System Security and Reliability
  • Minimize Downtime
  • Increase Operational Efficiency & Performance
  • Boost Employee Productivity
  • Leverage Enterprise-Level Support & Expertise
  • Manage Expansion & Growth
  • Reduce and Control Operational Costs
  • Free Staff Time to Focus on Priority Items or Critical Business

FAQs

Managed IT Services are the holistic, all-inclusive approach to network consulting. A Managed Services Provider (MSP) takes responsibility for the entire IT infrastructure on an ongoing basis. For a fixed monthly retainer, we provide the gamut of IT services automatically, guaranteeing 100% network up time.

Having an MSP is the opposite of the old ‘Break & Fix’ model, where when your network goes down, you wait and pay by the hour once somebody shows up to search out the problem and fix it.

The biggest difference between Managed Services and contracted Standard IT services is Reactive vs Proactive. With a Standard IT services contract, when your systems are down, it quickly becomes a state of emergency: You call, and the IT person comes out and fixes it. That means your company is out of commission until the tech gets there, troubleshoots the system, diagnoses the problem and fixes it, racking up those billable hours. It also puts you in the precarious position of hoping your backup was successful, hoping that data hasn’t been corrupted by Viruses and Spyware and a litany of other “What If’s”.

Another big issue is there really is no incentive to keep your systems running efficiently and securely. In a Standard IT service contract, the IT person only gets paid when your system goes down. In a Managed Services contract, the IT Partner is incentivised to keep your systems running because they get paid a flat rate. It costs them more money to send a tech out, so as opposed to a standard IT person, the Managed Services Partner will do proactive maintenance and monitoring so they can predict problems before they affect your business. Managed Services is usually on a per computer bases; however, InfoTech will put together a plan unique to your office needs.

Managed IT services are priced at flat-rate monthly basis depending on the services included in the program offered, pricing is usually based on the number of users or devices, with different packages priced at different levels.

  • Unlimited Help Desk Support
  • Onsite Technical Support
  • 24/7/365 Monitoring
  • Remote Management
  • Backup Monitoring and Testing
  • Offsite Backup and Storage
  • Email Protection
  • Cloud Management
  • Employee Remote Access
  • Client Portal
  • Dedicated Account Manager

Of course! All our contracts include onsite support, although most common support questions can be resolved remotely. In the event of a hardware or network failure, an engineer will be dispatched to your place of business ASAP.

Related Services

All Your IT Needs: Comprehensively Covered

See what our Managed IT Services can do for your business.