Co-Managed IT Services

InfoTech’s co-managed IT services is our customised solution for companies seeking a trusted partner to co-manage their IT department. InfoTech’s Co-Managed IT enables you to combine your existing in-house IT team with InfoTech’s team of professionals, creating a single comprehensive, effective IT operation.

When your IT resources are stretched, it’s challenging to maintain the daily support your business and employees need. With so many hours spent firefighting, your IT teams have much less time to devote to support and strategy.

When you need extra day to day IT support, you’ll want a provider with a proven track record of delivering high levels of quality service. An expert partner who can provide a crucial extension to your existing IT team and be trusted to manage any support areas you choose, while you remain in control.

Our skills’ across the full technology mix of IT, Telecoms and Connectivity, have enabled us to successfully partner and support organisations with a wide range of business needs. We’ve been working hand in hand with businesses across many industries.

Our Co-Managed Service can offer essential support in the areas you need. From frontline Service Desk support for your end-users to 2nd and 3rd line engineering cover for your applications and back end infrastructure. We’ll give you the exact blend of support expertise your business needs.

Our Co-Managed IT Services Infotech's expert technicians offer reputable IT monitoring services to help your business maintain smooth operations while driving consistent growth. Trust us with your tech needs, including data backup systems, security assessments, disaster recovery planning, and daily system monitoring

Expertise

We boost your access to knowledge, skills & competencies you don’t have - without the costs of having to recruit, train & retain this expertise in-house. Increase your pool of expertise for resolving difficult technical challenges and get support with the latest best practice & strategic advice when you’re struggling to find the answers you need.

Security Monitoring & Threat Protection

We offer vulnerability management, security information and event monitoring (SIEM), mobile device management, intrusion detection/prevention, identity management, e-mail security and endpoint protection solutions to protect your IT environment.

UK Service Desk

We operate a UK service desk that can provide Tier 1 support to your end users or can act as an escalation point for your internal help desk (Tiers 2 and 3).

Backup & Recovery Services

We design and offer state-of-the-art backup and recovery solutions that provide peace of mind in the event of business interruption or catastrophic events.

Loaned Staff

We can supplement your team and bring in specialists for short- or long-term assignments on-site, including analysts, database administrators, application developers and network engineers.

Patch & Asset Management

We offer patch and asset management solutions that can include both remotely administered and on-premise aspects. You can offload some of the more mundane aspects of managing infrastructure and end-user computing devices, so your IT team can focus on more strategic initiatives.

24/7/365 Monitoring

 We offer 24x7 monitoring of your critical infrastructure, along with the ability to create tailored incident response plans.

Business Application Support

We have certified business application specialists who provide functional support for Microsoft's common business applications, like Office 365, SharePoint, and others.

Benefits

  • Maximize System Security and Reliability
  • Keep Up With The Current Technology Trends
  • Leverage Enterprise-Level Support & Expertise
  • Minimize Downtime
  • Increase Operational Efficiency & Performance
  • Boost Employee Productivity
  • Manage Expansion & Growth
  • Reduce and Control Operational Costs
  • Free Staff Time to Focus on Priority Items or Critical Business
All Your IT Needs : Comprehensively Covered

Management, support and 24×7 monitoring

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